Bernard Marr’s Consumer Experience Trends 2022

• Channel digitization and expansion
• The cognification of products and services
• Micro-moments and personalization
• Subscription and servitization
• Cutting out the middleman
• From B2C to “all to all”
• More immersive experiences
• Conscious consumption

Inc Retail Tech Trends 2022

• Pricing Technology
• Headless Tools
• Smart Carts

Accenture Retail Trends 2022

• All-in commerce
• Social point of sale
• What’s in store
• The greater good
• Resale rescaled
• Supply (chain reaction)
• Silicon Valley shop model
• The elevated employee

Bernard Marr’s Retail Trends 2022

• Retail Is Now Omnichannel
• Creating smarter services with AI is critical
• We Live in an Experience Economy
• Making it easy to buy
• Subscription models cut out the middleman
• Retailers are exploring autonomous delivery and fulfillment
• Supply chain transparency is increasingly important
• People are becoming increasingly conscious consumers

Tinuiti Innovative Retail Trends 2022

• Social Commerce
• A New Approach to Influencer Marketing
• Online Stores in Offline Spaces
• Even More AR-Powered Shopping Experiences
• Creative Brand Identities on Amazon
• Ethical and Values-Based Brands on the Rise
• Same-Day (or Faster) Delivery
• Increase in Smart Speaker Shopping
• Increased Use of Chatbots
• Successful retailers become experiential
• Ecommerce Grocery Platforms Are the New Norm
• Increased Focus on Personal Health and Self-Care

Parcel Monitor Retail Trends 2022

• Rise of Social Commerce in Retail
• Same-to-Next-Day Delivery from Retailers
• Shopping Experiences Powered by Augmented Reality

Economist Intelligence Unit Retail 2022

• Markets of the future—China, India, Brazil and Russia—will become the dominant retail markets Africa, the final frontier—as BRIC opportunities diminish retailers will look to Africa as a driver of growth
• Virtual marketplace— e-commerce, m-commerce and s-commerce—will transform the global retail landscape
• Bricks and mortar will fight back as traditional retailers respond to change by integrating online with physical store offerings
• Convenience will be king as shopping habits evolve into a multichannel approach rather than “one-stop shopping”
• UK focus: polarised shopping habits could continue even when incomes recover, leading to an even greater squeeze on mid-market retail by 2022

Publicis Sapient Guide to Next 2022

• Returns Optimization
• Retailers as Platforms
• Data Monetization
• Store Experiences

Retail Trends 2022

• Consumer Sales Have Generally Been Strong, Despite the Pandemic
• Still a Threat of Ongoing Store Closures
• Move Towards Online Shopping
• Free Shipping and Speedy Delivery are Expectations for Many Consumers
• Expansion of the
• Physical Stores Redesign Spaces to Make Customers Feel Safe
• Greater Use of In-Store Self Checkouts
• Increase in Contactless Payments
• Retailers Discover the Advantages of AI
• Increased Use of Voice Search and Personal Assistants
• Livestreaming Has Grown in Popularity
• Seniors Finally Uptake New Technology
• Increased Popularity of Private Labels
• Increase in Social Commerce on Instagram
• Retailers Regularly Engage in Omnichannel Marketing
• Experience-Related Shopping Expands in Importance
• Consumers Push for Sustainability and Retailers Feel the Need to Follow
• Increased Focus on Health and Wellbeing

Denave Retail Trends 2022

• Making retail smarter with artificial intelligence
• Contactless shopping experience
• Voice commerce
• Experience and experiential retail
• Supply chain transformation

Forrester Retail Trends 2022

• The circular economy will become a must-have — and fuel intense investment
• Returns will become the next retail competitive service differentiator
• Partnerships — of all kinds — will be the key to growth in the midst of market tumult