Ecosystem Consumer Experience Trends 2022

• Businesses Will Redesign Their CX for the Great Bounce Forward
• Chief Experience Officers Will Become More Important
• Supply Chain Challenges Will Impact CX Professionals
• Businesses Will Map Their CRM to Customer Journeys
• The Battle for Leadership in CX Technology Will Heat Up

eMarketer Trends 2022

• Megafunding Boom Ushers in a New Era of Digital Offerings
• Focus on Climate Change Drives Companies to Finally Push Sustainability Efforts Forward
• Experience and Expedience Dominate Physical Retail
• The West’s Answer to Super Apps Finally Takes Shape
• Government Mandates Guide Businesses’ Digital Privacy Strategies
• Retail Media’s Killer Data Drives It Mainstream for Brand Advertisers
• Nano- and Micro-Influencers Have Their Moment
• Facebook Dominates Ads, Despite Continuing Scrutiny
• Viral Commerce Takes Over Social Commerce
• Consumers and Providers Embrace Buy Now, Pay Later—and So Do Regulators

Bernard Marr’s Consumer Experience Trends 2022

• Channel digitization and expansion
• The cognification of products and services
• Micro-moments and personalization
• Subscription and servitization
• Cutting out the middleman
• From B2C to “all to all”
• More immersive experiences
• Conscious consumption

Ecommerce AR & VR Trends 2022

• AR Preview Placement
• Virtual Showrooms
• In-Store Navigation
• Virtual Try-On Solutions
• VR for Houses and Apartments
• Interactive User Manuals
• Augmented Reality Filters
• VR for In-Store Experience

IMRG Ecommerce Trends 2022

• Consolidating your technology stack
• Adding Social Media channels as a sales channel
• The desire to shop with independent businesses
• Visual commerce is on the rise
• Enabling personalisation

Entrepreneur Ecommerce Trends 2022

• Voice search for shopping
• Demand for personalized products
• Customer-service management with chatbots
• Augmented and virtual reality for shopping
• Omnichannel selling